Australian law firm, Piper Alderman, is calling for angry customers to register their interest in participating in a class action lawsuit against Vodafone. This follows the mobile telco’s recent spate of outages and technical glitches that has left some with a temporarily degraded level of service.
A spokesperson for the law firm did not immediately return a call asking for further details of its intentions, but Piper Alderman has published a brief statement on its web site asking for Vodafone customers to register to take part in the action.
“Calls dropping out, reception issues, poor data performance – this is not what Vodafone customers signed up for,” the site states. “Vodafone, however, has continued to charge customers on its mobile plans, without providing the service it promised.
“Customers who signed up with Vodafone over the last three years may be entitled to compensation if they were misled into signing contracts or if Vodafone did not live up to its end of the bargain.”
The firm said it was investigating a class action against the telco to recover losses suffered by customers over the past three years — “plus interest”. In addition, it promised customers who agreed to take part in the legal move that there would be “nothing to pay” unless compensation was won from the telco.
A Vodafone spokesperson issued a statement noting the telco was aware of Piper Alderman’s move.
“The most important thing we can do is to remain focused on improving our customers’ experience of our network, and keep working with our customers, individually, to understand their experience, resolve it and make it up to them,” Vodafone said.
“There’s no higher priority than making sure customers are happy with their service and I am very sorry that some have not been happy recently. We are also in contact with the ACCC and other consumer groups to advise them of what we are doing to improve network performance and service to our customers, and are keeping our customers across changes through our website.”
The spokesperson added Vodafone’s network performance was improving, and it was confident things would get better as it continued to roll out extra capacity across its network.
Vodafone customers have been complaining about the network issues on a number of online forums, with the most visible being Vodafail.com, a site set up by Sydney resident Adam Brimo to discuss his problems with the telco and share stories.