Melbourne IT signs $18 million contract with Indian outsourcer
- 05 May, 2010 17:03
- Comments 1
ASX-listed services provider, Melbourne IT (ASX:MLB), has picked Indian outsourcer, HCL Technologies, to support its Web transformation project.
It will give Melbourne IT more streamlined cash flow processes and provide its call centre staff with a single view of its customer interactions.
Melbourne IT chief operating officer, Damian Walsh, said the decision came after its solutions vendor, Oracle, recommended 20 companies in February this year.
Melbourne IT then cut the list to four invited companies including HCL Technologies, Tech Mahindra, Infosys Technologies and Oakton.
“We couldn’t find any Australian systems integrators who’d done the exact modules we’re implementing and we didn’t want to take risks with somebody doing it for the first time,” he said. “Globally there are hundreds of companies who have done that so it’s not leading edge, but Australia is a much smaller marketplace.”
Walsh welcomed HCL’s statement that Melbourne IT was a beachhead client.
“I think they meant a beachhead in the communications industry sector more than the country as a whole,” Walsh said. “We’re very comfortable being an important customer to them.”
HCL Technologies vice president, Virender Aggarwal, said his company already had a strong presence in the local finance and banking markets. It roughly has 575 employees in Australia and about 800 staff in India servicing the Australian and New Zealand market.
“Our business in Australia is sizeable right now,” he said. “We’re using this as a beachhead for non-financial services companies, particularly telecommunications firms where we’re not that strong.”
Aggarwal said while multinational IT services providers operating in Australia such as Accenture, IBM and CSC were strong competitors, local firms lacked the scale and expertise to be a threat to HCL’s expansion.
Nominations for the 2012 ARN IT Industry Awards open on Tuesday, June 12.
- Bookmark this page
- Share this article
- Got more on this story? Email ARN
- Follow ARN on twitter
- In Search of the Long-Term Archiving Solution —Tape Delivers Significant TCO Advantage over Disk
- Market Potential-Strategy Guide to the Active Archive Market
- In Search of the Long-Term Archiving Solution —Tape Continues to Be a Major Player
- Red Light In the Control Centre Saves Hours of Chaos
- Spectra Logic and Australian National University Success Story - March 2012
-
Facebook could buy Nokia to build 'FacePhone', expert claims
-
It's not all Doom at new media conference
-
Tech Watch: Who watches the datacentre?
-
Facebook scammers host Trojan horse extensions on the Chrome Web Store
-
Webroot: Growth in security
Get exclusive access to ARN's news, research and invitation only events. 
Comments
naidni
What a load of rubbish, they just go there because its cheap.
What is even worse is that the helpdesk they now have is the worst I have experienced. Their english (listening and speaking) is terrible.
It's a shame because Melbourne IT used to have teh best customer service out there. It was the most expensive but the best, now is the most expensive and the worst.
Post new comment