Mwave: Misleading warranty and refund 'big misunderstanding'
- 15 March, 2010 16:48
- Comments 2
Problems with Mwave’s warranty and returns policy were rectified nine months ago when approached by the Australian Competition and Consumer Commission (ACCC), according to the online retailer.
The comments follow a statement from the ACCC]] on March 12, which claimed Mwave agreed to amend its warranty policy after the consumer watchdog intervened.
According to the industry watchdog, Mwave’s website stated it was not responsible for warranty claims and customers had to deal with manufacturers directly. The company also wanted customers to pay for freight costs when returning a faulty item.
Mwave marketing manager, Steve Grant, said the matter was a big misunderstanding on its part and was corrected nine months ago with the help of the ACCC.
“The initial wording for our warranties policy on our website was written incorrectly,” he said. “We have worked with the ACCC since July last year to fix the problem and to make sure everything is now correct.”
Grant said he appreciated the ACCC had a position to fulfil and saw Mwave’s cooperation as proof it had no intention to mislead customers.
“We were more than willing to work with them to show our intentions are good and it was a misunderstanding on our behalf, so we relish the opportunity to work with them and rectify the issue,” he said.
Mwave is now headed up Ex-Anyware director, Victor Lee.
Nominations for the 2012 ARN IT Industry Awards open on Tuesday, June 12.
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Comments
Boris B
Yeah, this is how I heard it on the grapevine.
It looks like all the recent press regarding less than reputable online has put the good ones like Mwave under extra scrutiny.
Just goes to show there's two sides to the story
Good to know the ACCC is on the ball with this sector, hope they can now do the same with petrol and grocery pricing!
alan434
Are you kidding Borris B, sounds to me like they got caught with their hand in the cookie jar. Read the ruling and see how "compliant" they where. One would wonder if you're just a shill for Mwave given your overly positive posts here and by similarly named users on other forums.
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