Unwired CEO steps down
- 22 February, 2010 16:19
- Comments 1
After six years as Unwired’s CEO, David Spence has passed the torch to VividWireless chief, Martin Mercer.
Spence was charged with running Wireless Broadband Australia, formerly known as Unwired Group, the umbrella organisation which included Unwired, UnwiredBusiness and ubowireless brands.
VividWireless is also part of the group but was managed separately by Mercer. The former Telstra director of marketing was hired last year to oversee the company’s $50 million WiMax 4G network rollout in Perth. The network has been touted as the first of its kind in Australia and is expected to be implemented across all other major capital cities.
Both Unwired and VividWireless are subsidiaries of the Seven Network. In a statement, Unwired group chairman, Ryan Stokes, said the network rollout would be a major part of the business and added it was the appropriate time to consolidate the businesses under VividWireless’ CEO.
There is no word on where Spence will move on to at this stage. He had not responded to requests for comment at the time of publication.
Nominations for the 2012 ARN IT Industry Awards open on Tuesday, June 12.
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Comments
Carlton Crew
Potential Vivid Wireless customers should beware.
Vivid are breeching consumer law by wrongfully telling potential clients that they can use their existing ISPs for outgoing email. This is simply untrue, or in non-spin terms, is lies.
Unlike its former partner, Unwired, that did support outgoing email with an outgoing server, Vivid does not.
I trusted the advice I was given my sales staff and signed up on the basis of it. But when it didn't work, Vivid support instructed me to get my ISP to advise me how to change my outgoing server settings. 'It's just a simple change of your SMTP setting' they said. Contacted, my ISP just laughed. 'Utter rubbish' they replied, and confirmed I had been lied to.
Put simply, unless Vivid offer customers an outgoing mail server (like Bigpond, Vodaphone and everyone else does, and Unwired used to) then customers simply cannot send out mail using their own ISP or domain.
Vivid's 'managers' refused to cancel the contract or even to speak with me, while the call centre girl (who is Sales, Accounts and Tech Support all rolled into one) kept me waiting for ages while she passed messages.
Concluding, Channel 7 (Vivid's new owner) is duping Vivid's customers by briefing call centre sales staff with lies.
And that is bad business which the ACCC and Telecoms Ombudsman now need to address.
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