ARN

Optus inks three-year outsourcing deal with HP

HP will handle customer billing, data warehousing and other core systems

In a bid to improve the performance and quality levels of its key application and support services, Australian telecoms company Optus signed a three-year outsourcing contract with HP Enterprise Services.

Under the agreement, HP will handle applications management for a number of key applications. These include certain customer billing, data warehouse and other core systems of Optus, a subsidiary of SingTel.

Teams have already started planning the move of Optus' current support from a large number of suppliers to HP.

In applying its Best Shore strategy, HP will use standardised tools and processes to expedite the transfer of services between delivery centres around the world.

"By streamlining our applications environment, we expect to achieve significant service level and operational improvements across our IT portfolio, which will result in a better experience overall for our customers," said Lawrie Turner, chief information officer of Optus.

David Caspari, managing director of HP Enterprise Services for Australia and New Zealand, said: "Combining HP's deep telecommunications and applications expertise with global Best Shore delivery capabilities will help Optus to improve application quality and achieve cost savings."

Come socialise with us! Facebook | LinkedIn

More about: Hewlett-Packard, HP, Optus

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
Users posting comments agree to the ARN comments policy.
Login or register to link comments to your user profile, or you may also post a comment without being logged in.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: HP, optus
ARN Directory | Distributors relevant to this article
Alloys , ASI Solutions , Australasian PC Distributors (APCD) , Australian IT Spares , Avnet Technology Solutions , Banksia Software , Bluechip Infotech , Dicker Data , ICT Distribution , Impact Systems Technology , Lynx Technologies , Synnex Australia , Topstar Computer International , XiT Distribution , Xpress I.T. , Dynamic Supplies , Fusion Power Systems , Sektor
ARN Directory | Vendors relevant to this article
HP
rhs_login_lockGet exclusive access to ARN's news, research and invitation only events.
ARN Distributor Directory
Find distributors by name | vendor | location
Channel Deals
/deals/avg/2011-02-25_368_avg-wants-you
AVG (AU/NZ) Pty Ltd

AVG Wants You!

More details »
ARN Vendor Directory
Find vendors by name | category

iAsset is a channel management ecosystem that automates all major aspects of the entire sales,marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.