ARN

Dell ordered to sell 19-inch LCD displays for $15 in Taiwan

An online pricing error resulted in 140,000 orders for $15 LCD displays and Taipei wants Dell to make good on the offer

Taiwan's Consumer Protection Commission has ordered Dell to make good on sales from an online pricing error and deliver 19-inch LCD monitors to local consumers for NT$500 (US$15.26).

The government agency said it received 471 complaints about the mix-up after Dell corrected the discount to reflect the NT$4,800 (US$146.46) price it should have given. Prior to the discount, the monitors cost NT$7,500 (US$228.84).

The pricing mistake was posted online June 25 at 11 p.m. and removed June 26 at 7 a.m. During that eight hour period, 26,000 people placed orders for nearly 140,000 displays.

The commission said Dell should sell each customer one monitor at the NT$500 price and then offer a descending discount on additional monitors ordered. Failure to comply with the order would be a violation of Taiwan's fair trade laws.

"If Dell fails to respond to this directive properly and concretely, then the [Taiwan government] will consider seeking legal alternatives," the statement says.

In a statement, Dell apologized for any inconvenience caused by the pricing error and said it "will offer reasonable discounts to the orders received under the wrong price."

The company is still in discussions with Taiwanese authorities on a final settlement of the issue, the statement says.

Come socialise with us! Facebook | LinkedIn

More about: Dell
References show all

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
Users posting comments agree to the ARN comments policy.
Login or register to link comments to your user profile, or you may also post a comment without being logged in.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: dell, lcd monitors, taiwan
ARN Directory | Distributors relevant to this article
Alloys , Australasian PC Distributors (APCD) , Australian IT Spares , Express Online
rhs_login_lockGet exclusive access to ARN's news, research and invitation only events.
ARN Distributor Directory
Find distributors by name | vendor | location
Channel Deals
/deals/transition-systems-australia/2011-06-20_391_wireless-vc-mobility
Transition Systems Australia

Wireless VC mobility

More details »
ARN Vendor Directory
Find vendors by name | category

iAsset is a channel management ecosystem that automates all major aspects of the entire sales,marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.