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Optus and Alphawest score Government deal

Department of Immigration and Citizenship to update its contact centre and roll out VoIP as part of a $143 million contract
Optus and its subsidiary, Alphawest, have won a four-year, $143 million contract

Optus and its subsidiary, Alphawest, have won a four-year, $143 million contract

Optus and its subsidiary, Alphawest, have secured a four-year, $143 million contract,with the Department of Immigration and Citizenship.

The contract will see the integrator implement a virtualised contact centre solution and roll out VoIP services to more than 7000 seats, using products from vendors such as Nortel and Cisco.

Optus and Alphawest will also offer managed services, network monitoring and capacity planning over the term of the contract.

Alphawest CEO, Rob Parcell, said it was a large deployment for the integrator, but was one of a number of wins since its acquisition by Optus.

“We’re seeing a big growth with Optus with deployments of this kind of technology,” Parcell said. “The uptake is being driven in part by the transition from older equipment that is reaching the end of its life, and the need for the kind of productivity benefits around remote and mobile workforces that it creates.”

Two weeks ago, the integrator terminated 33 staff as part of a business restructure.

Parcell said demand for its deployments and services has remained strong.

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