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Avaya CEO talks app server, economic opportunities

Avaya CEO Charles Giancarlo talks unified communications
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Interim Avaya CEO Charles Giancarlo is winding down his tenure at the helm as the company narrows down a permanent replacement for former CEO Lou D'Ambrosio, who stepped down earlier this year for health reasons.

Giancarlo hosted the company's annual analyst meeting last week at which he talked about a new SIP Application Server that could make it simpler for customers to integrate communications capabilities directly into corporate business applications. The goal is for customers to be able to do the integration as well as independent software vendors.

The server is based on the carrier grade SIP Application Server acquired by Avaya when it bought Ubiquity Software last year. Avaya will also upgrade its endpoint software to support features that end users have become familiar with via consumer products such as mobile phones.

During the conference, Giancarlo discussed these and other issues with Tim Greene.

What's the background on the SIP Application Server?

It's in beta now and will be available early next year. The SIP Application Server is a new set of capabilities built on a SIP engine that allows for very high scalability of communications systems - it's not just limited to voice systems. It's a completely open system so it lets third parties develop either SIP-based applications and/or endpoints and devices to be able to connect into the system both for use as well as control of the environment.

What will customers be able to do that they couldn't before?

It's a highly scalable environment so customers that are very large, not just tens of thousands but hundreds of thousands, it will enable them to operate as a fully integrated enterprise. That had not been available before. It will give them great flexibility if they have a multi-vendor environment for their telephony and communications environment. It will allow them to do a much better job of integrating those different vendors into a coherent integrated communications environment.

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