The next step: Electronic document management

According to ASI Solutions' A/NZ BPS manager, Glen Campbell, electronic document management (EDM) is critical as organisations look to better manage their printing requirements and document management processes. He pointed to research from German firm, Arbeidsgemeinschaft fur wirtschaftliche Verwaltung (AWV), which calculated the benefits of using document management systems technology within organisations:< br/>

• Savings on time to create and modify documents: 50-90 per cent< br/> • Increase in productivity: 20-30 per cent< br/> • Savings on document handling: 20-40 per cent< br/> • Improvements in cycle time: 20-40 per cent< br/> • Savings on deskspace: 30-50 per cent< br/> • Improvement in client satisfaction: 30-50 per cent< br/>

"No benefits discussion is complete without including those intangible benefits that add to the overall justification for electronic document processing/management," Campbell said. "Though, in most cases, no direct dollar value can be associated with these intangible benefits, many areas achieve significant improvements in the ability to provide a business service. Primary among these benefits is the ability to provide immediate response to customer inquiries or to retrieve relevant documentation while directly servicing the customer.

"This directly enhances efforts to improve overall customer satisfaction. Improvements in customer satisfaction equate directly with improvements in your ability to maintain or enhance a competitive edge."

Campbell said EDM offered opportunities to achieve these improvements by providing immediate and direct accessibility to required documentation at the servicing workstation.

Complementary emerging technologies, such as the Top Image Systems (TIS) Intelligent Data Recognition (IDR), will provide even wider savings and productivity improvements, he said.

IDR uses artificial intelligence to extract data from any input into a business and processes the information based on pre-defined business rules. The technology turns input from faxes, multifunction devices, email or any other source into valuable information seamlessly and efficiently.

Campbell said TIS IDR technology was used by some of the largest corporates in the world to provide operating efficiencies and competitive advantages. Local users include the Australian Department of Defence, Gold Coast City Council, Vodafone, 3M and Federal Express.

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