Voice integrator pairs up with Telstra

iTa and Telstra formalise agreement around iTa's automated speech solutions

Voice integration company, iTa, has formalised an arrangement with Telstra to co-develop and deliver voice solutions.

iTa develops automated interactive customer contact solutions using technologies such as speech recognition and VMXL 2.0. It offers a range of services, from system integration to individual softphones, self-service applications and CTI.

iTa CEO, Nick Buckle, said it had worked with Telstra in the past. The new Teaming Agreement will see the pair working together on speech solutions and educating customers about the benefits of the technology.

He singled out government and enterprise companies as important cornerstones for iTa's solutions uptake, with Centrelink being a major customer.

"We have previously partnered with Telstra and put together a highly specialised team structured around market education of our speech applications," Buckle said.

Late last year, iTa sponsored and released research in the area of automated speech solutions, and claims to have experienced steady growth and maturity in the field.

In a release, Telstra spokeswoman, Agnes Sheehan, said the Teaming Agreement further strengthened the pair's relationship.

More about CentrelinkTelstra Corporation

ARN Directory | Distributors relevant to this article

Comments

Comments are now closed

 
Computerworld
CIO
Techworld
CMO

Latest News

04:00PM
Over a quarter of Australians won’t bank on their mobile: Kaspersky
12:30PM
HDS A/NZ Partner Summit 2014 in Noosa (+15 photos)
12:28PM
The Google shakeup continues: Andy Rubin is out
12:09PM
Impact Systems boss wants to buy 10 resellers
More News
05 Nov
LIVE Webcast: Lessons Learned from the Biggest Security Breaches
05 Nov
vForum 2014
10 Nov
Ascom Myco Launch Event
11 Nov
DCIM Certified Solutions Professional
View all events