Gen-i virtualises the call centre
- 25 January, 2008 14:45
- Comments
Systems integrator, Gen-i, has partnered up with hosted call centre provider, Global Speech Networks (GSN), to deliver contact centre solutions to its customer base.
Under the arrangement, Gen-i will combine its IP-PBX platform, based on Broadsoft technology, with GSN's hosted contact centre solutions. GSN's call centre solution includes integrated IVR, speech recognition, WFM and call recording technologies. The partnership will draw on Gen-i's integration, management and consulting services.
Gen-i Australian head, Shane Quinn, said the two companies had had a long and successful association. The new arrangement will see the companies jointly engage with customers at briefings and determine appropriate solutions. Gen-i is a subsidiary of Telecom New Zealand.
"GSN is a good, complementary fit that lets us pass on value to customers. Culturally, and in terms of motivation, we're a good fit as well," Quinn said.
He added the rise in software-as-a-service among the corporate market was a driving force behind the deal. In a statement, GSN managing director, Nick Rodda, said it could now deliver virtualised contact centre capabilities throughout Australia and New Zealand.
Nominations for the 2012 ARN IT Industry Awards open on Tuesday, June 12.
- Bookmark this page
- Share this article
- Got more on this story? Email ARN
- Follow ARN on twitter
- Aberdeen Group: Building Business Resilience Through Active Archive
- Market Potential-Strategy Guide to the Active Archive Market
- In Search of the Long-Term Archiving Solution —Tape Delivers Significant TCO Advantage over Disk
- Spectra Logic and Australian National University Success Story - March 2012
- Premier Media Group Fast Study
-
First look: Samsung Galaxy S III
-
Spotify tunes into Australia
-
Telstra and Navman Wireless extend GPS tracking partnership
-
World’s eyes on Aussie NBN: Conroy
-
iPhone 5 rumour rollup for the week ending May 27













Comments
Post new comment