ARN

Parts of Cisco.com inaccessible for most of Monday

Company yet to determine cause of problem

Cisco late Monday confirmed that it is still experiencing problems with its Cisco.com Web site, portions of which have been inaccessible to customers and visitors for most of the day.

NetworkWorld readers began reporting problems accessing Cisco.com at around 11:15 a.m. ET Monday. At 1:35 p.m. Cisco issued this statement: "Earlier this morning, Cisco.com experienced some issues that impacted access to certain applications on the site. Currently, Cisco.com is accessible and we are in the process of conducting a thorough investigation to determine the cause and full impact. We thank our customers, partners and other site users for their patience."

Although visitors have been able to access Cisco.com, portions of the site remained inaccessible throughout the day, including Cisco Connection Online (CCO) Cisco's primary real-time support channel, and Service Contract Center (SCC), according to postings by NetworkWorld.com readers responding to this Network World Cisco Subnet blog item.

The problem still remained unresolved at 8:28 p.m., when a Cisco spokesperson, responding to a request from Network World for an update, commented: "No substantial update yet. We are still working the problem. Thank you for the updates from your readers."

Cisco.com suffered a near-3-hour outage in August which Cisco said was caused "by an accident during maintenance of a San Jose data center that resulted in a power outage in that facility."

Come socialise with us! Facebook | LinkedIn

More about: Cisco

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
Users posting comments agree to the ARN comments policy.
Login or register to link comments to your user profile, or you may also post a comment without being logged in.
Related Whitepapers
Latest Stories
Community Comments
ARN Directory | Distributors relevant to this article
Alloys , Express Data , Express Online , Ingram Micro Australia , Multimedia Technology , Simms International (For Simms International please see Express Online) , Wavelink , Westcon Group , Fusion Power Systems
rhs_login_lockGet exclusive access to ARN's news, research and invitation only events.
ARN Distributor Directory
Find distributors by name | vendor | location
Channel Deals
/deals/avg/349_protect-your-android-phones-with-avg
AVG (AU/NZ) Pty Ltd

Protect your Android Phones with AVG Mobilation

More details »
ARN Vendor Directory
Find vendors by name | category

iAsset is a channel management ecosystem that automates all major aspects of the entire sales,marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.