ARN

GlobalConnect wins 24/7 contract

IP telephony integrator, GlobalConnect, has won a deal worth over $1 million with 24/7 Customer, to build a 500-seat contact centre. GlobalConnect managing director, Pushkar Taneja, said it was a good opportunity to work with a multinational organisation.

"We were able to meet their technical requirements as well as the time frames they had laid down to ensure we can get the contact centre up and running," he said. "There were other competitors but I believe the winning factor for us was that we were able to capture what the customer was looking for. It was more about understanding their requirements and providing a solution."

GlobalConnect will supply the client with Avaya ACD hardware and an interactions analytics and management solution from Nice Systems.

The integration of the contact centre is expected to be completed in February.

GlobalConnect is also looking to bring on more staff. Taneja said one of the areas he was looking to expand was its applications environment.

"What we look for is talent and people that are multi-skilled," he said.

Come socialise with us! Facebook | LinkedIn

More about: Avaya

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
Users posting comments agree to the ARN comments policy.
Login or register to link comments to your user profile, or you may also post a comment without being logged in.
Related Whitepapers
Latest Stories
Community Comments
ARN Directory | Distributors relevant to this article
Annuity Systems , Distribution Central , Unity Systems , VExpress Distribution , Westcon Group
rhs_login_lockGet exclusive access to ARN's news, research and invitation only events.
ARN Distributor Directory
Find distributors by name | vendor | location
Channel Deals
/deals/aca-pacific/441_tape-media-and-imation-dataguard-t5r-reseller-
ACA Pacific

Tape Media and Imation DataGuard T5R Reseller Promotion. Ends June 30, 2012

More details »
ARN Vendor Directory
Find vendors by name | category

iAsset is a channel management ecosystem that automates all major aspects of the entire sales,marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.